Refund Policy

Last updated: October 28, 2026

30-day returns

You can return unused items in their original packaging within 30 days of delivery. To start a return, email us at info@onesevennine.co.kr with your order number and the items you'd like to return. We'll reply with the return address and instructions. We can't accept parcels sent back without contacting us first.

Return shipping

Returns go back to our studio in Seoul, Korea. For change-of-mind returns, the customer pays for return shipping, and the original shipping fee isn't refunded. We recommend a tracked service.

Damaged, defective or wrong items

If your order arrives damaged or defective, or isn't what you ordered, email us within 14 days of delivery with your order number and photos. We'll send a replacement or give you a full refund, including shipping, and you won't need to pay to send anything back.

Exchanges

The quickest way to get a different size or design is to return the item you have and place a new order.

Refunds

We'll email you once your return arrives and has been checked. Approved refunds are issued to your original payment method within 10 business days. Your bank or PayPal may take a few more days to show it.

Orders from Korea

Orders placed on the OneSevenNine° Naver Brand Store follow that store's exchange and return policy.

Contact

OneSevenNine° (O/N Design)
3F, Song-gae Bldg., 55 Dongho-ro 15-gil, Jung-gu, Seoul 04598, Republic of Korea
Email: info@onesevennine.co.kr
Phone: +82-2-2235-7063